FAQ

We currently ship directly to the United States.For shipping to all other countries, we are able to accommodate that on a case-by-case basis.  Please reach out to info@surpahs.com

When your order begins its journey to you, you'll receive a shipment confirmation email containing a tracking link.Please Note: After items have been dispatched we are unable to change the delivery address.

Orders ship between 1-3 business days of the order date. Transit time [for U.S. orders] averages 2-6 days; orders are typically shipped via USPS or UPS. Please allow approximately 7-10 days from the time your order is placed to the day it is received.

If you want to cancel or change your order please email or call us as soon as possible: info@surpahs.com.  We will make every effort to accommodate your request.

 

Returns

1.How do I Request a Return?

For orders shipped to the contiguous US, you can request a return within 10 days of receiving your order by contact us:info@surpahs.com.Shipping & Handling fees paid on the original purchase are non-refundable.  Replacement products can be provided for damaged items.

2.What if my Order Arrives Damaged or does not Arrive?

It is very important you inspect your order upon arrival. In the very rare event that your order arrives damaged, SURPAHS will replace the item Customers are responsible for return replace shipping costs. or, if a replacement is not available, issue a full refund.

We do require that you inspect all shipments within 5 business days of arriving.  All damages must be reported to SURPAHS within 5 business days in order to qualify for a refund or replacement: info@surpahs.com.